Last updated: August 2026
To be eligible for a return, your book must be in its original, undamaged condition. You have 30 calendar days from the date of delivery to request a return.
Email support@youghold.club with your order number and the reason for your return. We will provide you with return instructions and a return address.
Once we receive and inspect your returned book, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days. The original $6.99 CAD shipping fee is non-refundable, except where the return is due to a defective or damaged item, or an error on our part.
If your book arrives damaged or defective, contact us within 14 days of delivery at support@youghold.club with a photo of the item. We will send a replacement or issue a full refund, including shipping costs, at no charge to you.
Unless the return is due to our error or a damaged/defective item, return shipping costs are the responsibility of the customer.
If you haven't received a refund within 10 business days of our confirmation, please check with your bank or credit card provider first, as processing times vary. If you've done this and still have not received your refund, contact us at support@youghold.club.
Nothing in this policy limits any rights you may have under the Ontario Consumer Protection Act, 2002, or other applicable Canadian consumer protection legislation.
For any questions about returns or refunds, email support@youghold.club or call us toll-free at 1-888-492-7104, Monday to Friday, 9:00 AM–6:00 PM EST.